Refund policy
General Guidelines:
- Customers should review the Shipping Policy and contact Customer Service before ordering if they have questions.
- Orders cannot be changed or canceled after they are placed.
- For any order issue or question, you must contact Maple Leaf Farms within 10 days of receiving your order at shopmlf@mapleleaffarms.com.
Replacement & Returns:
- Perishable food items and gift cards are non‑returnable.
- If your order arrives damaged, you must contact us within 10 days of delivery and provide:
- Photos of the cooler, product, packaging. Do not discard until advised to do so.
- A full description of the issue.
- A temperature reading is product arrived warmer than refrigerator-cold (37-40 F)
- Claims do not begin until all required photos and details are received
- Rejected deliveries (orders you refuse to accept) will not be refunded or replaced.
You must accept the package and then start a claim with Maple Leaf Farms.
Lost, Stolen, or Misdelivered Packages:
- Maple Leaf Farms is not responsible for stolen packages.
- Customers must monitor tracking and retrieve orders promptly.
- Orders are shipped to the address provided at checkout. If the address is incorrect and the order is delayed or lost:
- No refund or replacement will be issued.
- Maple Leaf Farms will attempt to help redirect the package, but FedEx may take 7–14 business days.
- Incorrect items ordered or wrong addresses provided by the customer are not eligible for refunds or replacements.
Promotional Pricing:
- Promotional prices do not apply to previous purchases.
- No price adjustments will be made if an item goes on sale after your order.
Shipping policy – Maple Leaf Farms Store (shopmapleleaffarms.com)
If you have questions, please contact us: shopmlf@mapleleaffarms.com.