Refund policy

General Guidelines:

  • Customers should review the Shipping Policy and contact Customer Service before ordering if they have questions.
  • Orders cannot be changed or canceled after they are placed.
  • For any order issue or question, you must contact Maple Leaf Farms within 10 days of receiving your order at shopmlf@mapleleaffarms.com.

Business Delivery:

  • When delivering to a business address, your business must be open for the package to be delivered.
  • A signature may be required for Business Deliveries. 
  • If your business is closed when your package arrives, your order will be returned to the FedEx Shipping Facility and held until the next business day.  
  • If your business is closed and your order is delayed due to the business closure, Maple Leaf Farms is not responsible for orders that are delayed and arrive thawed or warm.  

Replacement & Returns:

  • Perishable food items and gift cards are non‑returnable.
  • If your order arrives damaged, you must contact us within 10 days of delivery and provide:
    • Photos of the cooler, product, packaging. Do not discard until advised to do so.
    • A full description of the issue.
    • A temperature reading is product arrived warmer than refrigerator-cold (37-40 F)
  • Claims do not begin until all required photos and details are received
  • Rejected deliveries (orders you refuse to accept) will not be refunded or replaced.  You must accept the package and then start a claim with Maple Leaf Farms.

 

Lost, Stolen, or Misdelivered Packages:

  • Maple Leaf Farms is not responsible for stolen packages.
  • Customers must monitor tracking and retrieve orders promptly.
  • Orders are shipped to the address provided at checkout. If the address is incorrect and the order is delayed or lost:
    • No refund or replacement will be issued.
    • Maple Leaf Farms will attempt to help redirect the package, but FedEx may take 7–14 business days.
  • Incorrect items ordered or wrong addresses provided by the customer are not eligible for refunds or replacements.

Promotional Pricing:

  • Promotional prices do not apply to previous purchases.
  • No price adjustments will be made if an item goes on sale after your order.

Shipping policy – Maple Leaf Farms Store (shopmapleleaffarms.com)

If you have questions, please contact us: shopmlf@mapleleaffarms.com.